We are committed to protecting your personal information, and this policy explains how we use your personal information through the website www.fandooq.com and the mobile application available on iOS, Android, and Windows devices (collectively referred to as the Site). Please note that this privacy policy does not apply to our partner websites, affiliates, or any other parties, even if they are mentioned on the Site. Therefore, we advise you to review the privacy policy applicable to other parties you wish to engage with. When you use the services available on the website or mobile applications, you may be asked to provide some information such as your name, contact addresses, credit card, or debit card. This information is stored and retained on computers or in a secure and encrypted format.

We will collect a range of information, including personal information such as your email address, name, and phone number, as well as transaction information such as trip program details and booking information such as destinations and dates. We may also collect other information, including information about your browsing activities on the website or application.

We will use this information in the following ways:

1. To fulfill our agreement with you by arranging trips, hotel bookings, and packages, and sending your itinerary, or contacting you in case of any issues related to your booking.

2. To register your name on our website or mobile applications, enabling you to manage your account, receive our services, and unsubscribe if needed.

3. To respond to any inquiries you submit to us via email.

4. For direct marketing purposes, as detailed below.

5. It is necessary for us to know the names of all traveling passengers or those associated with bookings, and in the case of booking on behalf of another person, we need their consent before using their personal information.

We may share your information with the following entities:

1. All branches of our customer service team.

2. Trusted third parties with whom we work to provide specific services, such as hotel bookings.

3. Customs, immigration authorities, or regulatory bodies in the departure or destination country to comply with the law.

4. Parties involved in credit card licensing policies.

5. Our employees and agents to perform specific tasks.

6. Affiliated institutions, our parent company, and other subsidiaries to provide information about related services and products, while respecting privacy rights and applicable laws.

If you choose not to share some of the required personal data, you may not be able to access certain options or services.

We may transfer your personal data to countries that lack strict data protection laws or where your privacy may not be adequately protected according to international standards. We will only transfer this information to ensure the provision and fulfillment of all services you requested from us, or to comply with local laws, or to execute agreements we have contracted.

When using mobile applications, we collect and use information about you in the same way and for the same purposes as when you use our website. We also add some information that we collect when using the Fandooq website and use some other information that we collect automatically when using our applications through your mobile phone. You can control the quality of the information you send to us through the settings of the mobile application.

Fandooq uses cookies to provide personalized information and improve user experience on its website and mobile applications. Cookies are data elements stored on your device that help us analyze your usage of the website, and customize content and advertisements according to your needs.

You can delete your account or data by contacting our branch, call center, or WhatsApp. Alternatively, you can delete your account from our iOS app by logging in and navigating to the 'Delete Account' option in 'My Account' details.